Last Updated: December 28, 2024

These privacy guidelines describe how Jibbegutt Studio collects, uses, and discloses your personal information when you visit or use our services, make a purchase from jibbeguttstudio.com ("the website"), or communicate with us in other ways regarding the website (collectively referred to as "the services"). In these privacy guidelines, "you", "your", and "yours" refer to the user of the services, whether you are a customer, a website visitor, or another individual whose information we have collected under these privacy guidelines. Please read these privacy guidelines carefully.

Changes to this Privacy Policy

We may update these privacy guidelines from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated privacy policy on the website, update the "Last Updated" date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide our services, we collect personal information about you from various sources, as described below. The information we collect and use varies based on how you interact with us. In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, offer to improve or enhance the services, comply with applicable legal obligations, enforce the terms of service, and to protect or defend the services, our rights, and the rights of our users or others.

Types of Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and use our services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be linked to you. The following sections describe the categories of and specific types of personal information we collect.

Information We Collect Directly from You

Information you provide directly to us through our services may include:

• Contact Information: Name, address, phone number, and email address.
• Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account Information: Username, password, security questions, and other information used for account security.
• Customer Support Information: Information you choose to include in communications with us, such as when you send a message via the services.

Certain features of the services may require you to provide certain types of information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain types of information about your interactions with the services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("cookies"). Usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the services.

Information We Receive from Third Parties

We may also collect information about you from third parties, including from suppliers and service providers who collect information on our behalf, such as companies that support our website and services, for example, Shopify. Our payment processors collect payment information (e.g., bank account, credit card or debit card details, and billing address) to process your payment for fulfilling your orders and providing you with the products or services you requested.

When you visit our website, open or click on emails we send you, or interact with our services or ads, we or third parties we collaborate with may automatically collect certain types of information using electronic tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we receive from third parties is processed in accordance with these privacy guidelines. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• To Offer Products and Services: We use your personal information to provide you with services and perform our contract with you, including processing payments, fulfilling orders, sending you account-related notifications, managing your account, organizing shipping, and simplifying returns or exchanges.
• Marketing and Advertising: We may use your personal information for marketing and advertising purposes, such as sending promotional emails, text messages, or mail, and showing you ads for products or services. This may include using your personal information to better tailor the services and advertising on our website and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Article 6 (1) (f) of the GDPR.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activity. If you choose to use the services and register an account, you are responsible for keeping your account login information secure. We highly recommend that you do not share your username, password, or other access details with anyone.
• Communication with You and Service Improvement: We use your personal information to provide customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide effective services, and maintain our business relationship with you in accordance with Article 6 (1) (f) of the GDPR.

Cookies

As with many other websites, we use cookies on our website. For specific information about the cookies we use in connection with operating our store with Shopify, you can read here. We use cookies to operate and improve our website and services (including remembering your actions and preferences), for analytics, and to better understand user interactions with our services.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or block cookies. Note that removing or blocking cookies may negatively affect the user experience and could cause some services or features to function improperly or become unavailable.

How We Disclose Your Personal Information

Under certain circumstances, we may disclose your personal information to third parties to fulfill our contract, for legitimate purposes, and for other reasons as set out in these privacy guidelines. Examples include:

• Service Providers: Third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
• Business and Marketing Partners: To deliver services and advertisements to you.

We do not share sensitive personal information without your consent or for deriving information about you.

Third-Party Websites and Links

Our website may offer links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should read their privacy and security guidelines and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites.

Children's Data

Our services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the information below to request that such information be deleted.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information you send to us may not be secure while being transmitted. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, deliver services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and guidelines.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may only apply under certain circumstances, and in some cases, we may decline your request if permitted by law.

• Right to Access/Information: You may have the right to request access to personal information we have about you, including details about how we use and share your information.
• Right to Deletion: You may have the right to request that we delete personal information we have about you.
• Right to Correction: You may have the right to request that we correct inaccurate personal information we have about you.
• Right to Data Portability: You may have the right to receive a copy of the personal information we have about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.
• Right to Object to Sales or Sharing or Targeted Advertising: You may have the right to request that we do not "sell" or "share" your personal information or object to processing for purposes of "targeted advertising" as defined by applicable privacy laws.
• Right to Restrict Processing: You may have the right to ask us to stop or limit our processing of personal information.
• Right to Withdraw Consent: When we process your personal information based on consent, you may have the right to withdraw that consent.

Complaints

If you have complaints about how we handle your personal information, please contact us using the information below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you reside. Your personal information may also be processed by employees and third-party service providers and suppliers operating outside your country, where privacy laws may not be as comprehensive as those in your jurisdiction. By using the services, you consent to such transfer, storage, and processing.

Contact Information

If you have any questions or concerns about this privacy policy or the personal information we collect, please contact us at:

Jibbegutt Studio
Email: support@jibbeguttstudio.com

Address: Bjørgåsvegen 69

Seller is Askil Styve, Bjørgåsvegen 69, 5707

Mail: support@jibbeguttstudio.com

Phone: +47 94199306,

org nr: 934376293

Jibbegutt Styve

Norway

1. Right of Return
As a customer, you have the right to return goods within 14 days after receiving them, in accordance with the Consumer Protection Act. For the return to be valid, the item must be in the same condition as when you received it, and it must be returned in its original packaging. The item must not have been used, and any tags or plastic packaging must remain intact.

2. Exercising the Right of Withdrawal
To exercise your right of withdrawal, you must contact us in writing via email or our contact form within 14 days after receiving the item. In your message, please include the order number, the product(s) you wish to return, and the reason for the return. You will then have 14 days to send the item back.

3. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to products that are custom-made or marked as exceptions (e.g., hygiene products, downloadable goods, or sealed packaging that has been broken). Please note that these products cannot be returned.

4. Return Shipping
The customer is responsible for return shipping costs, unless the item is defective or we made an error in the order. We recommend returning items with tracking to ensure the return is received. We are not responsible for returns lost during transit.

5. Refund
Once we have received and approved the return, we will refund the purchase amount to the same payment method used for the purchase, minus any return shipping costs, if applicable. The refund will be processed within 14 days after we receive the item.

6. Faulty Items
If you receive an item that is defective or incorrect, please contact us immediately via email with a picture and description of the issue. We will offer a replacement or refund, and we will cover the return shipping for faulty items.

7. Changes to the Terms and Conditions
We reserve the right to change these return and refund terms. All changes will be published on this page.

1. General
These terms apply to the use of the online store JIbbegutt Studio (www.jibbeguttstudio.com) and for purchasing products offered on this website. By using the website and/or purchasing products, you agree to these terms. If you do not agree with the terms, please do not use the website or make any purchases.

2. User Registration
To make a purchase in the online store, you must register with a valid email address and payment information. You agree to provide accurate and complete information when registering. You are responsible for updating this information if it changes.

3. Account Responsibility
As a user, you are responsible for all activities that occur under your account. If you suspect unauthorized access or misuse of your account, you must immediately contact us for assistance in securing the account.

4. Purchase Process
To complete a purchase in the online store, you must follow the steps described on the website. Once an order is completed, you will receive an email confirmation. This confirmation serves as a receipt for your order and signals that we have received your order. The purchase becomes binding once the goods are shipped from our warehouse.

5. Prices
All prices on the website are quoted in NOK and include any applicable VAT (Value Added Tax). Shipping costs will be added at the end of the purchase process, before payment. We reserve the right to change prices and offers without prior notice, but any changes will not affect purchases already completed.

6. Payment
Payment for goods is made using the payment methods available on the website, Stripe and Vipps/Mobilepay. The amount for the product(s) will be charged after the final step in the checkout process is completed. You agree to pay for the goods and services ordered through the website in accordance with the payment terms applicable to the chosen payment method.

7. Delivery
We offer delivery of goods to all of Norway. Delivery times may vary depending on your location and product availability. Delivery will be made according to the shipping options available at the time of purchase. You will be notified if there are any delays or issues with delivery.

8. Return and Refund Rights
The customer's rights regarding returns, refunds, and the right of withdrawal are regulated by the specific terms described in our Return and Refund Policy. We recommend that you read these carefully before making a purchase.

9. Intellectual Property Rights
All content on the website, including text, images, logos, graphics, videos, and software, is protected by copyright and belongs to JIbbegutt Studio or its licensors. You do not have the right to use, copy, or distribute this material without our explicit consent.

10. Disclaimer
JIbbegutt Studio is not responsible for any errors or defects in the products sold, unless it is documented that the fault is due to our own mishandling. We are also not responsible for any indirect damages or losses that may occur from using our products or services.

11. Force Majeure
JIbbegutt Studio is not responsible for delays or failure to deliver caused by circumstances beyond our control, such as natural disasters, war, strikes, government decisions, or other unforeseen events.

12. Changes to Terms
We reserve the right to change these terms of use at any time. Any changes will be published on the website, and it is your responsibility to stay updated on these. Changes will not affect agreements already made.

13. Complaints and Customer Rights
If you discover a defect or fault in a product purchased from us, as a customer, you have the right to complain in accordance with the Consumer Purchases Act. You have a 2-year complaint period (5 years for products with expected long life). Complaints must be made within 2 months of discovering or should have discovered the fault.
To make a complaint, please contact us by email or phone and provide:

• Order number or receipt
• A description of the fault and preferably images

14. Contact Us
For questions regarding these terms, or for assistance with purchases or other inquiries, you can contact us by email at support@jibbeguttstudio.com or by phone at 94199306.

Askil Styve
Bjørgåsvegen 69, 5707 Evanger
JIbbegutt Styve
Org. No: 934376293

1. Shipping Options
We offer standard delivery with PostNord an Posten for all orders. Delivery time will vary depending on your delivery address, but it typically takes 3-7 days from order to delivery date. However, we strive to ship orders as quickly as possible.

2. Delivery Time
The standard shipping delivery time is typically 2-5 business days after the order is shipped from our warehouse. Please note that delivery time may vary due to weekends, holidays, or other unforeseen circumstances. Once your order has been shipped, you will receive an email with tracking information so you can track the package on its way to you.

3. Shipping Costs
Shipping costs for standard delivery are automatically calculated at checkout based on the size of your order and delivery address. You will receive an overview of the shipping costs before you complete the purchase.

4. Delivery to Mailbox and Pickup Points
Standard delivery may involve the package being sent to your mailbox or a pickup point, depending on the size of the package. You will receive a notification via email or SMS with information about where to pick up your package if it cannot be delivered directly to your address.

5. Delivery Delays
We do our best to deliver orders within the specified delivery time, but we cannot be held responsible for delays caused by factors beyond our control, such as weather conditions, transportation issues, or delays from shipping companies. If you experience delays, please contact us for more information.

6. Damaged Goods During Shipping
If the item you receive is damaged during transport, please contact us immediately, preferably within 48 hours after receipt, and include pictures of the damage. We will assist you in arranging a replacement or refund for the damaged items.

7. Missing Delivery or Lost Package
In case your package is not delivered or goes missing during transit, we will work with the shipping company to investigate what has happened. If the package cannot be tracked, we will offer you a refund or replacement, depending on the circumstances.

8. Address Errors
Please note that we cannot be held responsible for delays or issues that arise if the delivery address is incorrect or incomplete. Ensure that you provide the correct and complete address when placing your order.

9. Changes to Shipping Terms
We reserve the right to change shipping options and costs. Any changes will be published on the website, and we recommend that you stay updated.

Contact Us
If you have questions about shipping, delivery, or need assistance with your order, you can contact us at:
Email: support@jibbeguttstudio.com